Privacy Policy
1. Introduction
The Nantwich Clinic Ltd (“us”, “we”, or “our”) operates the https://thenantwichclinic.co.uk website (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Definitions
- Service: The https://thenantwichclinic.co.uk website operated by The Nantwich Clinic Ltd.
- Personal Data: Information about a living individual who can be identified from that data.
- Usage Data: Data collected automatically (e.g., page visit duration).
- Cookies: Small files stored on your device to track activity.
- Data Controller: Entity determining purposes and means of processing personal information (we act as the Data Controller).
- Data Processor: Third parties processing data on behalf of the Data Controller.
- Data Subject (User): Any individual using our Service who is the subject of Personal Data.
3. Information Collection and Use
3.1 Personal Data
We may ask for certain personally identifiable information to contact or identify you, such as:
- Email address
- First and last name
- Phone number
- Address details (e.g., ZIP code, city)
You may opt out of communications by contacting us.
3.2 Usage Data
Usage Data includes information on how you access the Service, such as IP address, browser type, pages visited, time and date, and other diagnostic data.
3.3 Location Data
If granted permission, we may collect location data to enhance our Service.
3.4 Tracking & Cookies Data
We use cookies to track activity and store information. You can set your browser to refuse cookies, but this may limit your use of certain features.
4. Use of Data
The Nantwich Clinic Ltd uses collected data to:
- Provide and maintain our Service
- Notify you about changes to our Service
- Allow participation in interactive features
- Provide customer support
- Gather analysis to improve our Service
- Monitor Service usage and detect technical issues
- Offer relevant news, services, and promotions
5. Legal Basis for Processing Data (GDPR)
If you are from the European Economic Area (EEA), we process your data under the following legal bases:
- To fulfill a contract with you
- With your consent
- For legitimate interests that are not overridden by your rights
- For compliance with legal obligations
6. Retention of Data
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Usage Data is typically retained for shorter periods unless needed for security or functionality.
7. Transfer of Data
Your information may be transferred and processed outside of your state or country, with adequate security measures in place to protect your data in compliance with this Privacy Policy.
8. Disclosure of Data
We may disclose your Personal Data to:
- Comply with legal obligations
- Protect the rights and property of The Nantwich Clinic Ltd
- Ensure user safety
- Protect against legal liability
9. Security of Data
We strive to use commercially acceptable means to protect your data, but no transmission method over the internet is 100% secure.
10. Your GDPR Data Protection Rights
If you are in the EEA, you have the right to:
- Access, update, or delete your Personal Data
- Rectify inaccurate information
- Object to data processing
- Restrict data processing
- Request data portability
- Withdraw consent for data processing
Please contact us to exercise these rights.
11. Service Providers
We employ third-party companies (Service Providers) to facilitate our Service. These Service Providers may access your data only to perform tasks on our behalf and are obligated not to disclose or misuse it.
12. Analytics
We may use third-party services like Google Analytics to analyze the Service’s usage. You can opt out of Google Analytics by using their opt-out browser add-on.
13. Payments
We use third-party payment processors such as:
- Apple Store In-App Payments
- Google Play In-App Payments
- Stripe
- WorldPay
- PayPal / Braintree
Your payment details are handled by these providers and governed by their privacy policies.
14. Links to Other Sites
Our Service may contain links to other sites. We are not responsible for the privacy practices or content of those sites.
15. Children’s Privacy
Our Service does not address individuals under 18. If we learn of collected data from a minor without parental consent, we will take steps to delete that information.
16. CCTV Usage
We use CCTV to protect patients, employees, and property. Video footage is retained for up to one month and may be accessed through a Subject Access Request (SAR).
16.1 Purposes of CCTV
- Crime prevention and detection
- Security and policy enforcement
- Health and safety monitoring
16.2 Rights Related to CCTV
You have the right to view any personal data recorded by CCTV, subject to certain exemptions and rights under UK law.
17. Changes to This Privacy Policy
We may update our Privacy Policy periodically. Any changes will be posted on this page and are effective when posted. We may also notify you via email.
18. Contact Us
For any questions about this Privacy Policy, please contact us:
- Email: info@thenantwichclinic.co.uk
- Website Contact Page: Contact The Nantwich Clinic