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Policies & Procedures

Clinic Charter

Please refer to the Clinic Charter to see your rights as a patient of this practice and what we ask from you as a patient in return.
The Nantwich Clinic gives care, treatment and support in a way that ensures human rights and diversity are respected. Ask at reception for information on our practice policies.

Patient Information

All patient information is kept securely at the practice. Please ask at reception if you would like to see a copy of the confidentiality protocol.

Comments

Your opinion counts! The practice welcomes any comments or suggestions regarding our service. Please use the form on the ‘Contact Us’ page on our website.

Complaints

We have a complaints procedure at the practice which any of the staff will be happy to explain to you. We will try to resolve any matters with you informally and you are welcome to ask to see the clinic manager with any complaint. If you would like to make a formal complaint in writing please address the letter or email to the Clinic Manager who will acknowledge your letter within three working days and investigate the complaint thereafter.

Linda Dixon
Linda Dixon
23/02/2024
Would like to say iv been coming here quite a few years now. All staff are brilliant, and will do all they can to make your time with them as comfortable as possible, And being offered a hot or cold drink on arrival makes it even special. And my feet are looking great too.
Ian Fisher
Ian Fisher
20/02/2024
I recently underwent a minor procedure for an ingrowing toenail. The clinic was very professional, with pretty much pain free injections, as well as a great job on the actual work too. Nice friendly staff in a clean and modern environment. Would recommend.
Emma Malone
Emma Malone
18/12/2023
Very thorough and professional treatment of my feet
Julie Ward
Julie Ward
14/12/2023
Excellent service. Two lovely ladies on reception, very welcoming. Nothing is too much trouble
Erika Jane Stockton
Erika Jane Stockton
12/12/2023
It's not only a lovely environment, with friendly, helpful staff. Tom worked really hard on my feet so I could stand and walk without pain. I have been attending for years with one thing or another and they are always so proffessional. Thank you to all at The Nantwich Clinic.
David Jones
David Jones
20/11/2023
Very satisfactory foot care appoinment.Friendly staff and professional treatment .
mags rogers
mags rogers
15/11/2023
Super friendly staff. Very professional consultation. Recommended
Neil Simpson
Neil Simpson
15/11/2023
Truly Magical!! I have been suffering from a hip problem for the last 10 years or so, which has resulted in significant pain in the joint, a huge reduction in mobility and the development of a profound limp. After a single treatment, the results have been truly jaw-dropping. Not only was I able to walk entirely without a limp for the first time in years, but the pain, which I have been living with every day for years...completely vanished. The difference the treatment has made in the last few weeks has been remarkable. Simply put...I can walk again. The pain has stayed away, my limp has reduced to almost nothing and I feel comfortable walking for the first time this decade. The team are truly lovely, genuinely care and are completely focused on making the lives of the people they work with better. Thank you so much to the whole team. I would 1000% recommend The Nantwich Clinic - they are truly amazing.
Philip Crookall
Philip Crookall
15/11/2023
Always a sensitive and caring service

How Can We Help You

Whether it’s a quick question that you need to ask, or you would like to book an appointment with us, we want to hear from you. Simply fill in the form below or contact us on 01270 627118.