TERMS AND CONDITIONS
The Nantwich Clinic Ltd
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INTRODUCTION
These Terms and Conditions govern your use of services provided by The Nantwich Clinic Ltd (“we”, “us”, “our”). By booking an appointment, purchasing services, using our website, or enrolling in a membership, you agree to these Terms.
Where you are enrolled in a membership, the Membership Terms within this document apply in addition to the general Terms. In the event of any conflict, the Membership Terms will take precedence in relation to membership services.
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BOOKINGS AND CONSULTATIONS
All appointments must be booked in advance. Consultation fees are non-refundable.
You must provide accurate and complete medical information. We reserve the right to delay or decline treatment where it is not clinically appropriate or safe to proceed.
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PRICING
All prices are subject to change at any time. Any price confirmed during consultation takes precedence over published prices.
Additional treatment time, services, or tests may incur further charges, which will be discussed where possible.
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ORDER ACCEPTANCE AND CANCELLATION BY THE CLINIC
We reserve the right to refuse, cancel, or reschedule any appointment or service where reasonably necessary. This may include, but is not limited to:
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lack of availability of a practitioner or service
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errors in pricing or service description
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administrative or booking errors
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circumstances affecting the safe or effective delivery of treatment
Where an appointment is cancelled by the clinic:
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any payments made will be refunded in full or, where appropriate, offered as account credit
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we will aim to offer an alternative appointment where possible
We will not be liable for any indirect or consequential losses arising from such cancellation, including loss of earnings, travel costs, or inconvenience.
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PAYMENT TERMS
Payment is required in advance or at the time of your appointment. We accept cash and major debit and credit cards.
Deposits may be required to secure appointments. Deposits are non-refundable except where required by law.
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CANCELLATION POLICY (STANDARD APPOINTMENTS)
This section applies to non-membership appointments.
We require a minimum of two full working days’ notice to cancel or reschedule.
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With sufficient notice: deposits are retained as account credit (valid for 12 months)
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With less than required notice or non-attendance: the full appointment fee is payable
Any deposit paid will be deducted from the total amount due.
This charge reflects the loss of clinical time and inability to reallocate the appointment at short notice.
Where a course has been purchased, we may deduct a session instead of charging the full fee.
For patients enrolled in a membership, separate cancellation terms apply (see Section 17).
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REFUNDS
Deposits are non-refundable.
Refunds are only considered in exceptional circumstances, such as medical inability to proceed, and may require supporting evidence.
No refunds are provided for:
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Completed treatments
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Products purchased
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Discounted packages or courses
Where a refund is approved, we reserve the right to deduct a reasonable administrative fee to cover processing costs. This fee will not exceed £50.
Any refund issued will reflect any costs already incurred.
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ACCOUNT CREDIT
Account credit is valid for 12 months from the original booking date.
Credit cannot be exchanged for cash and must be used within this period.
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LATE ARRIVAL AND NON-ATTENDANCE
Late arrival may result in shortened or rescheduled appointments. Where treatment cannot be carried out due to lateness, the full fee may still apply.
Repeated non-attendance or late cancellations may result in refusal of future bookings.
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REFUSAL OF TREATMENT
We may refuse or discontinue treatment where:
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It is not clinically appropriate
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Required information is not provided
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Behaviour is inappropriate or unsafe
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COMPLAINTS
If you are dissatisfied, please contact the clinic directly so we can review and address your concerns. -
DATA PROTECTION
Your personal data will be handled in accordance with our Privacy Policy and UK data protection laws. -
WEBSITE INFORMATION
Information provided is for general guidance only and does not replace professional medical advice. -
USE OF WEBSITE AND SERVICES
By accessing our website or using our services, you agree to comply with these Terms.
You must ensure that any information you provide, including booking and payment details, is accurate, complete, and up to date.
We reserve the right to refuse or cancel any booking, order, or service where reasonably necessary. This may include, but is not limited to:
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service or practitioner availability
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errors in pricing or service descriptions
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incomplete or incorrect information provided
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suspected fraudulent, unauthorised, or unlawful activity
Where a booking or order is cancelled by us, any payments made will be refunded in full or, where appropriate, offered as account credit.
We are not responsible for any indirect or consequential losses arising from such cancellation.
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THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. -
LIMITATION OF LIABILITY
Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability which cannot legally be excluded.
To the extent permitted by law, we are not liable for indirect or consequential losses.
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GOVERNING LAW
These Terms are governed by the laws of England and Wales. -
CHANGES TO TERMS
We may update these Terms from time to time. The latest version will always be available on our website.
Where changes are material, we will take reasonable steps to bring them to your attention.
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PRIVACY AND COOKIES
Please refer to our Privacy Policy and Cookies Policy. These policies form part of these Terms. -
CONTACT
For any questions, please contact The Nantwich Clinic Ltd.
MEMBERSHIP TERMS
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MEMBERSHIP PURPOSE
Memberships provide structured, ongoing access to services to support continuity of care. Memberships are personal and non-transferable. -
MEMBERSHIP TERM
Memberships operate on a minimum term (6, 9, or 12 months as agreed at sign-up).
After the minimum term, membership continues on a rolling monthly basis unless cancelled with notice.
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MEMBERSHIP PAYMENTS
Payments are made monthly by direct debit unless an upfront option is selected.
Payments must be up to date for benefits to remain active.
If payments fail:
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We may reattempt collection
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Membership access may be suspended
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Continued failure may result in termination
Access will resume once payments are brought up to date.
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PRICE REVIEWS
Prices will not increase during the minimum term.
After the minimum term, prices may be reviewed with at least 30 days’ written notice. Members may cancel if they do not accept the change.
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USE OF MEMBERSHIP BENEFITS
Benefits:
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are only valid during active membership
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must be used within the membership period
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do not roll over if unused, unless the clinic is unable to provide reasonable availability
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cannot be transferred, refunded, or exchanged for cash
All services are subject to availability.
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BOOKING AND SCHEDULING
Appointments may be:
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planned in advance (treatment-based memberships), or
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booked as needed (GP-style memberships), subject to fair usage
Members remain responsible for attending booked appointments.
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MEMBERSHIP CANCELLATION POLICY
Membership appointments follow this policy:
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More than two full working days’ notice: appointment may be rebooked
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Less than two full working days’ notice or non-attendance: the appointment is forfeited and counted as used
This reflects reserved clinical time and inability to reallocate appointments.
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LATE ARRIVAL (MEMBERSHIPS)
A grace period of up to 10 minutes may be offered at our discretion.
Where treatment cannot proceed due to lateness, the appointment may be shortened or forfeited.
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PAUSING A MEMBERSHIP
Memberships may be paused in exceptional circumstances (e.g. medical reasons).
Requests must:
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be made in writing
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be approved in advance
Paused time does not count toward the minimum term.
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CANCELLING A MEMBERSHIP
Memberships cannot be cancelled during the minimum term except in exceptional circumstances. Requests will be considered reasonably and may require evidence.
After the minimum term, cancellation requires one full calendar month’s written notice.
Where payment is made by direct debit, members must also cancel their instruction with their bank.
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CLINICAL SUITABILITY
All services remain subject to clinical judgement. We may modify or decline treatment where necessary.
Memberships do not replace NHS or emergency care.
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SERVICE CHANGES
We may make reasonable changes to services, practitioners, or scheduling.
Where a service is withdrawn, a suitable alternative or adjustment will be offered where possible.
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CONDUCT
Members must behave respectfully. Abusive or inappropriate behaviour may result in termination of services.
No refunds will be provided for unused benefits except where required by law.